Refund Policy

Last Updated: February 2024

At PortalSkyVista, we strive to ensure our students are satisfied with their language learning experience. This Refund Policy outlines the terms and conditions for obtaining a refund for our services. Please read this policy carefully to understand our practices regarding refunds and how we will handle your requests.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Course Cancellation by PortalSkyVista: If we cancel a course due to unforeseen circumstances, students will be eligible for a full refund.
• Withdrawal Before Course Start: If a student withdraws from a course at least 7 days before the start date, they may be eligible for a full refund, minus any administrative fees.
• Course Dissatisfaction: If a student is not satisfied with the course after attending the first session, they may request a refund. The refund request must be submitted within 24 hours of attending the first session.

2. Non-Refundable Fees

The following fees are non-refundable:

• Administrative Fees: Any fees related to the processing and administration of course registration.
• Materials Fees: Costs associated with course materials that have been distributed to the student.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Request: Send an email to our customer service team at [email protected] with the subject line "Refund Request."
2. Provide Details: Include your full name, course name, date of registration, and the reason for the refund request.
3. Review Process: Our team will review your request and respond within 7 business days.

4. Refund Processing

If your refund request is approved, the refund will be processed as follows:

• Original Payment Method: Refunds will be issued using the original method of payment.
• Processing Time: It may take up to 10 business days for the refund to be reflected in your account, depending on your financial institution.

5. Contact Information

If you have any questions or need further assistance regarding our Refund Policy, please contact us:

Address: PortalSkyVista
385 Westminster St,
Providence, RI 02903, USA

Phone: +1 401-445-6857

Email: [email protected]

By enrolling in our courses, you agree to our Refund Policy. We are committed to providing high-quality language education and ensuring our students have a positive learning experience. Thank you for choosing PortalSkyVista.